IC Controls Service and Support

RETURN AUTHORIZATION REQUEST

Please fill in the below form. It will be e-mailed to our service department. They will promptly review your request and send you an RA# along with the appropriate packaging and shipping instructions for the product(s) you are returning. Do not send any shipments to us before obtaining an RA#.

	Company Name:
	Address:

	Country:
	Zip/Postal Code:
	Contact Name:
	Phone:
	Fax:
	Email:

	Original PO#:
	Original Invoice#:


1. Model: Serial Number:
Reason for Return / Description of the Problem:
2. Model: Serial Number:
Reason for Return / Description of the Problem:
3. Model: Serial Number:
Reason for Return / Description of the Problem:
4. Model: Serial Number:
Reason for Return / Description of the Problem:

Service / Warranty Evaluation
1. Send a copy of your PO for a 1 hour evaluation fee. If your return is deemed warranty then the evaluation and service fees will be waived.

2. For equipment in critical service applications, please issue a purchase order for replacement equipment and then return the original equipment for evaluation.

Returning for Credit:
    1. Must be within 60 days of invoice date.
    2. Must be in new, unused, unmarked and resalable condition.
    3. Products with expiry dates and shelf life are not eligible for return.
    4. Products that were custom made are not eligible for return.
    5. Restocking charges may apply.